![]() ![]() She suggested that I spoke to a verification specialist about the fraud and then transferred to me to a menu that kept asking me to punch in an extension which further frustrated me. I called them back myself to get a woman who told me that it takes 24 hours to process the sale and there was nothing they could do other than have me drive back tomorrow (which was a time that I was not available after already driving an hour round trip to/from that location), but that there was no holds or fraud notifications on the order. She then advised me to call Apple Online Store back to speak with verification (rather than connecting me herself to someone). I glanced at my email on my phone to see that the order had processed on my credit card. During the end of that call, so she proceeded to tell me that the order was placed on a 24 hour hold for fraud which was even more upsetting. The young lady who helped me, called Apple Online Customer Service to question it further. So, I understand the speed in which transactions process electronically and had the expectation of Apple being an efficient company. They started to look it up, but couldn't find anything which made me concerned as I process credit and loans in my retail position all the time. ![]() ![]() I headed in and they greeted me after a few moments and I told them that I was ready to pick up my item. I did not have time to wait as I only had the free time to pick it up before the store closed so I headed in that direction thinking logically as most would that how much time do they need to get a stock item on their shelf "ready." Heck, I don't mind waiting a few minutes for them to prepare things if need be. On the order it said, "Pick up: Available Today." It did also state that there would be a confirmation email when the order was ready to be picked up. So, tonight I did just that and purchased a typical iPad Mini that most all Apple locations readily have on hand. Again, this is supposed to be a "convenience" to the customer. Companies have set their sales up so that a customer can purchase an item for a quick pick-up that very same day at a nearby location. This is out of "convenience" to the customer (or in my opinion a way of hiring less store employees across the board in a company). Let me start with the fact that I have been working in retail for at least past decade of my life now and I know that more and more of large-scale corporations are leaning towards online sales. I had an absolutely DISGRACEFUL experience with the closing manager at the South Windsor, Connecticut store. ![]()
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